Terms and Conditions

Commissions

By commissioning artwork created by Jemma at Arianwens Art, you agree to the following terms and conditions.

  1. Commission Agreement

    Jemma Griffiths at Arianwens Art, creates custom portraits of pets, and landscapes. To confirm the booking of your commission, a non-refundable deposit of 50% of the commission price is required. The remaining balance shall be payed upon the completion and approval of the commission artwork. At least 14 days is needed for your artwork to be painted and sent to you from the moment a deposit is made. This is due to gathering of materials (if applicable), painting time, drying time, varnishing (if applicable), packaging, and posting. Jemma Griffiths will not accept a commission order unless she is available for this time period. You can view the variety of Jemma Griffiths’ work displayed on Arianwens Art’s website, so that you can see Jemma Griffiths’ style and the quality she strives to achieve with her artworks.

  2. Revisions and Customer Satisfaction

    Jemma Griffiths will make every effort to achieve your satisfaction with the final commission. If you are not satisfied with the artwork, revisions and adjustments will be made to ensure you’re entirely happy with the piece. In the instance that you’re unsatisfied, after revising your piece, then you agree to forfeit the 50% deposit. The remaining balance will no longer be due.

  3. Refunds and Cancellations

    Due to the time, personal detail, and custom nature of commissioned artwork, refunds of deposits are not provided under any circumstances. In the instance of cancelling a commission after the work has begun, the 50% deposit will also not be refunded under any circumstances.

  4. Postage, Packaging, and Delivery

    Every commission will be packaged securely and protected. Jemma Griffiths also applies “DO NOT BEND” and/or “FRAGILE” stickers to ensure your art piece is handled properly. However, Jemma Griffiths at Arianwens Art cannot accept responsibility for loss or damage caused by postal services. If you would like your artwork to be insured, this can be discussed and arranged at an additional cost. In the instance that damage and loss were to occur, postal insurance would enable Jemma Griffiths to recreate your artwork, so that you aren’t out of pocket.

    Delivery is already incorporated into the commission price.

    Watercolour Commissions Delivery

    A6, A5 commissions - Royal Mail signed for first class - 1-2 business days

    A4, A3 - Tracked 24 - Next day

    Acrylic on Canvas Commissions Delivery

    5x7” canvas- Royal Mail signed for 1st Class - 2-3 business days

    8x10”canvas- Royal Mail Special Delivery Guaranteed by 1pm -Next day by 1pm

    12x16” canvas- Royal Mail Special Delivery Guaranteed by 1pm-Next day by 1pm

    16x20” canvas-Royal Mail Special Delivery Guaranteed by 1pm-Next day by 1pm

  5. Intellectual Property Rights

    Jemma Griffiths at Arianwens Art retains the copyright to all commissioned artwork. You may not copy, reproduce, sell, or distribute the artwork without prior consent.

  6. Distance Selling Regulations

    Arianwens Art complies with the Digital Selling Regulations 2000, under which bespoke and custom-made goods are exempt from the right to cancel. Once a deposit has been made, and the work commences, cancellation and refund rights no longer apply. This includes all commissioned artwork.

  7. Governing Law

    These terms are governed by the laws of England and Wales, and any disputes shall be subject to the jurisdiction of England and Wales courts.

    By commissioning artwork from Jemma Griffiths at Arianwens Art, you agree to these terms and conditions.

Terms and Conditions

Original Artworks and Prints

By purchasing artwork created by Jemma at Arianwens Art, you agree to the following terms and conditions.

Original Artworks and Prints Agreement

Jemma Griffiths at Arianwens Art, creates prints, and original paintings of landscapes, animals, architecture and more. At least 3 days will be needed to process and pack your order, unless it is stated on the website and/or Arianwens Art’s social media, that any orders placed from a certain date will only be sent after a certain date, due to holidays or another circumstance. You can view the variety of Jemma Griffiths’ work displayed on Arianwens Art’s website, so that you can see Jemma Griffiths’ style and the quality she strives to achieve with her artworks.

  1. Customer Satisfaction

    Jemma Griffiths will make every effort to achieve your satisfaction with the delivery, communication, and quality of the artwork you purchase.

  2. Revisions

    Due to the paintings being originals, and the prints are made directly from the originals, no adjustments of any artwork will be accepted.

  3. Refunds and Cancellations

    Arianwens Art complies with the Digital Selling Regulations 2000, under which original artworks, prints, and other goods are not exempt from the right to cancel. If you’re not happy with your purchase you will have 14 days after receiving your item to request a refund. Please allow time for your bank to receive your full refund.

  4. Returns

    You have 14 days from the delivery date to cancel and return your order. All returns costs, (whether the artwork came with free shipping or not) are to be handled by the customer.

    Damages and Issues

    Upon the arrival of your items, we ask that you inspect your item and contact us immediately if the item is damaged, defective, or if you have been sent the wrong item, so we can try our best to correct the issue.

    To be eligible for a return with Arianwens Art, your item must be faulty or damaged. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at arianwensart@gmail.com. If your return is accepted by us, we will issue a refund to the debited account.

    Exchanges

    Arianwens Art do not offer exchanges unless the item is faulty. If this were to occur, a free replacement will be sent to the recipient.

  5. Postage, Packaging, and Delivery

    Prints

    Every print will be packaged securely and protected in a sturdy mailer. The Arianwens Art logo is on the back of every print, to mark its authenticity. Jemma Griffiths also applies “DO NOT BEND” stickers to ensure your package is handled properly. However, Jemma Griffiths at Arianwens Art cannot accept responsibility for loss or damage caused by postal services. If you would like your prints to be insured, this can be discussed and arranged at an additional cost. In the instance that damage and loss were to occur, postal insurance would enable Jemma Griffiths to re-send your art prints, so that neither party are out of pocket.

    The standard delivery that Arianwens Art uses is:

    5x7” Prints- Royal Mail signed for 2nd Class - 2-3 business days

    8x10” Prints- Royal Mail Tracked 48 - 2-3 business days

    16x12” Prints- Royal Mail Tracked 48 - 2-3 business days

    Arianwens Art charges a flat shipping rate for prints in the UK to cover fluctuating shipping costs.

    If you desire another delivery option, this can be discussed.

    Original Artworks

    Every original artwork will be packaged securely and protected as much as possible. The Arianwens Art logo is on the back of every original painting, to mark its authenticity. A Certificate of Authenticity is also sent with your purchase (keep this with your painting for future sales for proof of legitimacy). Jemma Griffiths also applies “FRAGILE” and “DO NOT BEND” stickers to ensure your package is handled properly. However, Jemma Griffiths at Arianwens Art cannot accept responsibility for loss or damage caused by postal services. If you would like your original artworks to be insured, this can be discussed and arranged at an additional cost. In the instance that damage and loss were to occur, postal insurance would enable Jemma Griffiths to cover any money lost, so that neither party are out of pocket.

    The standard delivery that Arianwens Art uses is:

    -Tracked 24 with Signature for smaller paintings - Next business day

    - Royal Mail Special Delivery Guaranteed by 1pm for larger paintings -Next day by 1pm

    If you desire another delivery option, this can be discussed.

  6. Intellectual Property Rights

    Jemma Griffiths at Arianwens Art retains the copyright to all artwork. You may not copy, reproduce, sell, or distribute the artwork without prior consent.

  7. Governing Law

    These terms are governed by the laws of England and Wales, and any disputes shall be subject to the jurisdiction of England and Wales courts.

    By purchasing artwork from Jemma Griffiths at Arianwens Art, you agree to these terms and conditions.